E-commerce has revolutionised the retail industry in recent years, and with a staggering 15.6% growth in online sales from £174.76bn in 2015 to £201.90bn in 2016, there is no doubt that this is the fastest growing retail market. In a world that never sleeps, retailers need to be available 24/7, and savvy entrepreneurs are actively using e-commerce platforms and bespoke software as a service (SaaS) to meet the digital demands. But what happens when that business technology fails? Here we look at the dangers businesses face when dealing with cloud-based technology and how to keep continuity when everything fails.
Digital Dangers
Alongside the increasing threat of cyber-attacks, the failure of business-critical software remains a real risk for online retailers today. Even the most sophisticated e-commerce and cloud-based technology aren’t impervious to malware, malfunction, and then, of course, there is the danger of your software or host provider going out of business. If your business-critical software fails, you cannot continue to operate, and this lapse in continuity will result in loss of client confidence.
Digital Protection
When it comes to protecting your cloud-based software and valuable client data, you need a responsive disaster recovery system and proactive SaaS Escrow agreement. At LE&AS we offer a unique SaaS escrow agreement, AccessAssure, designed to protect software vendors, hosting providers and end users in the event of a business technology failure.
AccessAssure actively monitors your SaaS and has inbuilt triggers that will identify potential software issues with the provider well in advance. In the event that your SaaS provision is no longer present, our backups will keep your business operational for three months to ensure client confidence and continuity while the issues are resolved. If you are an e-commerce entrepreneur in this digital age, don’t take any risks with your reputation; call our teams today to protect your business-critical software.
